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1. Shipping Policy
Free Shipping - untracked regular mail on ALL ribbons cut to length (2, 3 & 5 Meter) products.
Free Shipping - regular post for Retail Orders over $100.
Free Shipping - regular post for Online Wholesale Orders over $300.
Express Shipping - by AusPost Express Post or couriers
2. Minimum Order and Product Prices
For most items the minimum order quantity (MOQ) is one unit. It is clearly displayed in the item description where there is a MOQ and the online ordering system requires ordering in multiples of the MOQ. Prices displayed online exclude GST. Delivery options and prices are displayed separately at the checkout. The Company shall be entitled to adjust any price quoted from time to time and the Purchaser agrees to pay any such adjusted price to take account for variations in the cost to the Company. The online price is the current price and the Company cannot accept responsibility for out of date prices published previously. GST is added to net prices at the rate ruling the date of despatch; variations in the costs of rates of all statutory, government or local government or governmental authority charges and obligations; or any corrections of errors or omissions on the part of the Company or any of its representatives.
3. Credit Terms
Credit terms are available for trade customers. Full payment must be received by the Company within 30 days from date of invoice unless other arrangement has been made in writing by the Company. The Company reserves the right to suspend the delivery of further goods if the terms of payment are not strictly adhered to by the Purchaser. Any expenses, costs or disbursements incurred by the Company in recovering any outstanding monies including debt collection agency fees or solicitor’s costs shall be paid by the Purchaser along with the outstanding debt due.
If the Purchaser defaults in the payment outstanding to the Company, all monies owing for goods delivered shall be payable forthwith and credit facilities may be withdrawn without prior notice by the Company. Amounts not paid by the Purchaser by the due date may be subject to interest charge of 12% per annum calculated daily on the full debt plus the outstanding amount.
Property of any products supplied by the Company to the Purchaser shall not pass until the products have been paid in full.
In the event of non-payment, if an application for the winding up of the Purchaser is filed, if the Purchaser is placed into liquidation or official management of a receiver and manager or an agent in possession is appointed, if placed under administration; the Company (prior to the full payment for the products) is irrevocably authorised to enter the Purchaser’s premises and remove any products which are owned by the Company, and the Purchaser shall be liable for all costs incurred by the Company in exercising the right of retrieval, including all legal costs.
4. C.O.D. Terms
Payment by Credit Card and Paypal is accepted online. Where the terms above are not met the Company reserves the right to cease wholesale trade with the Purchaser.
5. Returning a Purchase
We do not offer refunds, exchange or credit notes for CHANGE OF MIND, COLOUR MATCH, CUSTOM MADE or SPECIAL ORDER purchases. This applies to all online, email, phone and showroom purchases.
(a) In the event we make a mistake, or the goods received are faulty, please contact us. We will provide you with a refund, exchange, or credit note. A satchel or return label will be sent to you to return the goods. When we receive your return, we will exchange the goods or refund / issue credit note to you the original product cost. Subject to the conditions listed in (c) below.
(b) If you have ordered the wrong size and want to exchange for another size, please contact us when goods are received. Once we agreed to the exchange, please make another order and return the goods to us at your own cost. When we receive your return, we will refund you the original product cost. Subject to the conditions listed in (c) below.
i. Proof of purchase must be provided.
ii. Goods must be returned within 10 days of purchase to :
MacDougall Australia P/L
Unit 59, 1470 Ferntree Gully Rd,
Knoxfield, Victoria 3180, AUSTRALIA
iii. Goods cannot be soiled or damaged.
iv. Credit Notes are valid for 1 year from the issue date and is not transferable.
6. Damaged and Lost Goods
All goods delivered or received damaged must be reported to the Company within 3 working days from the received date of delivery. Products must not be signed for if damaged and should be reported to the Company immediately to arrange for the shipment to be replaced. The Company will not accept claims for damage inflicted to products in transit if the delivery is signed for and accepted by the Purchaser. The Company will not accept responsibility for any part delivery or delay in delivery of the goods as a result of events occurring beyond the control of the Company. The Company will not be responsible for any consequences (direct or indirect) arising from such delay or non-delivery.
Goods will be delivered to the delivery address stated by the Purchaser in the online checkout or the Account Application Form. Any changes to the Purchaser’s delivery address must be made in the online Customer Center or in writing to the Company and confirmed in writing by the Company. These changes to the delivery address of the Purchaser will supersede the details in the original Application Form. The Company shall be entitled to charge for and recover from the Purchaser all losses occasioned by the failure of the Purchaser to collect or take delivery of goods.
Goods will be delivered by such carrier and such form of transport considered appropriate by the Company, unless selected by the Purchaser during the online checkout or in writing by the Purchaser. Delivery date or time cannot be guaranteed and is subject to the carrier’s schedule and Terms and Conditions. The Company will not accept responsibility for any part delivery or delay in delivery of goods as a result of events occurring beyond the control of the Company. The Company will not be in any way responsible for any consequences (direct or indirect) arising from such delay or non-delivery.
8. Product Pages - Colour Swatches
Our colour swatches are indicative only. Due to website theme design constraints, the colour swatches for some variants may be a different shade to the colour image which appears for the product. In this event, follow the main colour image as it will be more accurate. Please refer to attached relevant colour card or contact us for an actual colour images. Alternatively, Purchaser is encouraged to purchase samples.
We do not offer refunds, exchange or credit notes for CHANGE OF MIND, COLOUR MATCH or SPECIAL ORDER purchases. If you require a specific colour, please contact a team member by calling +61 3 9764 2280, we will do our best to help you find the best match.
In these Terms and Conditions of Sale, the expression “the Company” shall mean A. Macdougall & Company , and the expression “the Purchaser” shall mean any party contracting for the supply of products by the Company. "By Meter" is defined as cut ribbon in 2, 3 or 5 meter offerings.
10. These Terms and Conditions are subject to change without notice.
11. These Terms and Conditions and any contract made between the Company and the Purchaser here-under shall be governed by and constructed in accordance within the laws of the State of Victoria, Australia.