FAQs

Getting started

Where can I buy satin / grosgrain / organza ribbon online?
Click through to our ribbons & trims section to get started finding what you're looking for.

Can I buy ribbon and decorations at wholesale?
Wholesale pricing is available for ABN holders. Please include your Business name and ABN when filling out the registration form. You will be granted wholesale access usually within 24 hours.

What is custom printed ribbon?
Custom printed ribbon is our premium service where we can put your logo or business name onto beautiful double sided satin or grosgrain ribbon. Brands such as Seek, LinkedIn, Myer, Marie Claire and Grazia have used our custom printed ribbon. Brand your business like the professionals today. Request a quote here.

How much is printed personalised ribbon?
Request a quote here and we will be in touch with you, usually within 24 hours

Where can I find your Christmas / Easter / Mother's Day / Valentine's Day / Wedding ribbons and decorations range online?
You can find product for seasonal occasions in the Shop By Occasion page. If a seasonal event is not there, it is not yet online, but be sure to check back periodically as new ranges launch frequently. Get in touch with us if you have any more questions!

Does A. MacDougall have a showroom?
We are located at Unit 59, 1470 Ferntree Gully Rd, Knoxfield, Victoria 3180, AUSTRALIA. Business hours are 9:00 am to 5:00 pm, Monday to Friday excluding public holidays. Call +61 3 9764 2280 to make an appointment today.

Can I get ribbon samples?
Ribbon samples are available only to trade customers. You must be registered and the holder of a current active ABN. Get in touch with us via email: customerservice@amacdougall.com.au or call +61 3 9764 2280

Can I get a bulk ribbon or decorations discount?
Fill out our bulk buying enquiry form and we will get in touch with you shortly, usually within 24 hours.

Using the webstore

I have forgotten my password, what should i do?
Please use the 'forgotten password' feature on the login page. If this does not work then please contact us.

Who can register?
Both trade and retail customers can register. We require that trade customers provide their company name and a registered Australian Business Number (ABN) if located in Australia.

Please fill out and submit the registration form. Trade applications will be contacted by a representative. All applicants will be provided immediate access to retail prices and emailed a login confirmation. Please ensure that your contact details are up accurate to avoid disappointment.

I have registered but I did not receive a login. 
If you have yet to receive a login or have time restraints, please contact us. Please do not attempt to register more than once. Trade registrations will be reviewed and provided trade pricing on approval by the next business day.

Where do I find your terms & conditions?
Please click here to visit our terms & conditions.

Can I order if I live outside of Australia and New Zealand?
We are currently only supplying Australia and New Zealand at this time. Please stay tuned as we expand our shipping destinations.

What are my payment options? 
MasterCard, Visa  and now Paypal 

Our promise to you.

We confirm your order ETA within 24 hours via email or phone. If items are in stock, we will despatch within 48 hours. Please allow a period of up to 3 weeks for "special order" items to be delivered. Please ensure that your contact information is up to date.

How do I see the available colours?
Matrix items have a button which can be found when you click to view an item. Click on this button once to open. Each colour will have a colour number to be used when ordering.

Please note: your browser may auto-resize the image to fit into the browser window. If this is the case, click on the image to enlarge it to full size.

How do I read the ribbon reference numbers?
Our ribbons are organised into the following format:

Reference: The reference is the 'style number'. eg. "422" = satin.

Length: This is the length of the ribbon roll in metres. eg. 25m.

Width: This is the width of the ribbon. eg. 10mm

Colour: This is the unique number allocated to the colour of each ribbon. eg. 201 (white)

Many items consist of the parent item (REFERENCE number and the LENGTH of the roll. eg. 422-25m) plus the choice of width and colour options.

However, some items are set up on their own. (eg. 450-25m-10mm-10). These items will not have options.

How do I read the decorations reference numbers?
Our decorations are organised the following format:

Reference: The reference number is the unique identification number given to each 'style' of decoration. eg. 2462 = Organza Bonbonniere.

P: The 'P' refers to 'pieces', the amount of decorations that come in one pack. eg. 10 pieces in one pack.

Colour: This is the unique number allocated to the colour of each decoration. eg. 001

What does ' In Stock - Shipped within 24 hours' mean?
' In stock' items are located in our Knoxfield warehouse in Melbourne. In Stock items can be shipped within 24 hours of submitting your purchase.

What does 'Stock on re-order.' mean?
The 'stock on re-order' message will appear when an item that is kept in stock has all sold and is in the process of being replenished. An estimated time of arrival will be provided upon purchase.

What does 'This is a Special Order item.' mean?
A 'Special Order Item' is not stocked in our Melbourne Warehouse. We order this in especially for you. Please allow 2-3 weeks for delivery of these items. An estimated time of arrival will be provided on purchase of special order items.

Is there a minimum order quantitiy (MOQ)?
Items that have a minimum order quantity will have the 'MOQ' displayed when viewing the item. If you select a quantitiy below the MOQ, a message will notify you that the quantity in your cart has defaulted to the minimum order quantity. You need to order in multiples of the MOQ

Shipping methods

Regular Post eParcel service
  • Melbourne/Sydney/Canberra/Adelaide: 1-2 days* 
  • Brisbane/Country Victoria: 2-3 days* 
  • Other capitals/regional areas: 3-5 days*
  • Parcel tracking
  • Signature on delivery
  • If unable to be delivered, you can pick up at your nearest Australia Post outlet
  • 'Proof of delivery' available if requested
* Delivery times are from the day of dispatch. 
Orders are usually dispatched within 24 hours. Delivery are subject to Australia Post or Courier company and not within our control.
Express Post / Courier service
  • Next day delivery in the Express Post network
  • Signature on delivery is not offered on this service